Frequently Asked Questions

Twiga Cart is a mobile app, web and online store based in Tanzania. We sell products across categories including Furniture, Electronics, Perfume, Beauty, Home & Garden, Fashion & Clothing, and more. Shop anytime, anywhere in Tanzania.

We offer delivery within Tanzania. Shipping methods and delivery times depend on your location. Delivery fees are calculated at checkout based on your delivery address.

Delivery times vary by location within Tanzania. Generally, orders are processed within 1–3 business days. Delivery to Dar es Salaam typically takes 2–5 days; other regions may take longer.

After placing your order, you will receive a confirmation email with order details. You can track your order by visiting the Track Your Order page on our website or contacting us at info@twigacart.com or +255 655 909 090.

Browse products on our website or mobile app, add items to your cart, and proceed to checkout. Enter your delivery address and payment details. You can place orders as a guest or create an account for faster checkout next time.

No. You can shop as a guest. Creating an account is optional but recommended—it lets you track orders, save addresses, and checkout faster.

We accept various payment methods including mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfer, and other options displayed at checkout. All prices are in Tanzanian Shillings (TZS).

Please refer to our Refund and Returns Policy. Contact us at info@twigacart.com or +255 655 909 090 to initiate a return or exchange.

Email us at info@twigacart.com, call +255 655 909 090, or use our contact form. We are based at Magomeni Mapipa, Dar es Salaam, Tanzania.

Twiga Cart ni programu ya simu, mtandao na duka la mtandaoni lililopo Tanzania. Tunauza bidhaa katika makundi ikiwa ni pamoja na Samani, Vifaa vya Umeme, Manukato, Urembo, Nyumba na Bustani, Vazi na Nguo, na menginezo. Nunua wakati wowote, popote Tanzania.

Tunatoa usafirishaji ndani ya Tanzania. Njia na muda wa usafirishaji hutegemea mahali ulipo. Ada za usafirishaji zinahesabiwa wakati wa malipo kulingana na mahali pa kupelekewa.

Muda wa usafirishaji hutofautiana kulingana na mahali ndani ya Tanzania. Kwa kawaida, maagizo yanachakatwa ndani ya siku 1–3 za kazi. Usafirishaji hadi Dar es Salaam kwa kawaida unachukua siku 2–5; maeneo mengine yanaweza kuchukua muda mrefu zaidi.

Baada ya kuagiza, utapokea barua pepe ya uthibitishaji yenye maelezo ya agizo. Unaweza kufuatilia agizo lako kwa kutembelea ukurasa wa Fuatilia Agizo Lako kwenye tovuti yetu au kuwasiliana nasi kupitia info@twigacart.com au +255 655 909 090.

Vinjari bidhaa kwenye tovuti yetu au programu ya simu, ongeza vitu kwenye gari lako, na endelea kwa malipo. Ingiza mahali pa kupelekewa na maelezo ya malipo. Unaweza kuagiza kama mgeni au kunda akaunti kwa malipo ya haraka wakati ujao.

Hapana. Unaweza kununua kama mgeni. Kuunda akaunti ni hiari lakini inapendekezwa—inakuruhusu kufuatilia maagizo, kuhifadhi maeneo, na malipo ya haraka.

Tunapokea njia mbalimbali za malipo ikiwa ni pamoja na pesa za simu (M-Pesa, Tigo Pesa, Airtel Money), hamisho wa benki, na chaguzi zingine zinazoonyeshwa wakati wa malipo. Bei zote ni kwa Shilingi za Tanzania (TZS).

Tafadhali angalia Sera yetu ya Marejesho na Rudi Pesa. Wasiliana nasi kupitia info@twigacart.com au +255 655 909 090 kuanza marejesho au kubadilishana.

Tutume barua pepe kupitia info@twigacart.com, piga +255 655 909 090, au tumia fomu yetu ya mawasiliano. Makao yetu yapo Magomeni Mapipa, Dar es Salaam, Tanzania.